Our Return and Refund Policy
1. Cancellation Rights:
Customers have a 14-day window to cancel their order from the date of receiving the goods. This period is in accordance with consumer rights regulations in many jurisdictions, allowing customers to reconsider their purchase without penalty.
2. How to Cancel:
Customers can exercise their right to cancel by providing a clear statement of their decision to Progressive Handyman Services. This can be done through the company's website or via email.
Progressive Handyman Services commits to reimbursing customers within 14 days of receiving the returned goods. They utilize the same payment method used for the original order to process refunds, ensuring a seamless and familiar transaction process for customers.
4. Conditions for Returns:
The Return and Refund Policy outlines specific conditions that must be met for goods to be eligible for return. This includes returning the goods within 14 days, ensuring they are in their original packaging, and understanding that certain types of goods are exempt from return.
5. Refusal of Returns:
Progressive Handyman Services reserves the right to refuse returns that do not adhere to the outlined conditions. This clause protects the company from accepting returns that are not in compliance with the policy.
6. Returning Goods:
Customers are responsible for both the cost and risk associated with returning goods. This includes selecting an appropriate shipping method and ensuring the goods are adequately packaged to prevent damage during transit.
7. Gift Returns:
The policy addresses scenarios involving gifts. If goods were marked as a gift and shipped directly to the recipient, a gift credit will be issued upon return. If the goods were not marked as a gift, refunds will be processed back to the original purchaser.
8. Contact Information:
Progressive Handyman Services provides multiple channels for customers to reach out with any inquiries regarding the Return and Refund Policy. This demonstrates a commitment to customer service and transparency.